Terms of service

Terms & Conditions

These Terms & Conditions govern your use of the Ice Machines Brisbane website and the purchase of products supplied by Ice Machines Brisbane.

By accessing this website or purchasing products from Ice Machines Brisbane, you agree to these Terms & Conditions.

1. General Information

Ice Machines Brisbane is an Australian supplier of commercial ice machines, ice storage bins, ice and water dispensers, water filtration systems, accessories and spare parts.

Throughout these Terms & Conditions, "we", "our" and "us" refer to Ice Machines Brisbane.

The terms "customer", "you" and "your" refer to any user of this website or purchaser of goods.

2. Website Use

By using this website, you agree:

  • Not to use the website for unlawful purposes.
  • Not to interfere with the security or operation of the website.
  • Not to copy, reproduce or distribute website content without our written permission.
  • Not to misuse pricing, product information or technical content.

We reserve the right to suspend or terminate access where misuse is identified.

3. Product Information

We make every reasonable effort to ensure product descriptions, specifications, images and pricing are accurate.

However:

  • Product specifications may change without notice.
  • Product images are for illustration purposes only and may differ slightly from the actual product.
  • Colours, finishes and appearance may vary.
  • Occasionally, errors or omissions may occur.

Ice Machines Brisbane reserves the right to correct any errors, inaccuracies or omissions at any time.

4. Pricing

All prices displayed on this website are in Australian Dollars (AUD) unless otherwise stated.

Prices are subject to change without notice.

Freight, installation, service work and regional delivery charges may apply unless specifically stated otherwise.

5. Orders

All orders are subject to acceptance and product availability.

We reserve the right to:

  • Refuse an order
  • Limit purchase quantities
  • Cancel an order
  • Request additional information before processing an order

If we are unable to fulfil your order, we will contact you regarding available alternatives, revised delivery timeframes or a refund where applicable.

6. Payment Terms

Payment is required before dispatch unless approved account terms have been agreed.

Accepted payment methods may include:

  • Credit Card
  • Shopify Payments
  • Bank Transfer
  • PayPal
  • Other payment methods displayed at checkout

7. Shipping & Delivery

Ice Machines Brisbane ships Australia-wide.

Estimated delivery times are provided as a guide only and may vary due to:

  • Supplier availability
  • Freight carrier schedules
  • Regional delivery locations
  • Weather events
  • Circumstances beyond our reasonable control

Risk in the goods passes to the customer upon delivery unless otherwise required by the Australian Consumer Law.

Customers should inspect all deliveries upon receipt and notify us within 48 hours of any damage, shortages or incorrect items.

8. Installation & Servicing

Commercial ice machines should be installed, commissioned and maintained in accordance with the manufacturer's instructions.

Where service assistance is arranged:

  • Safe site access must be provided.
  • Installation must comply with all applicable manufacturer requirements.

Any electrical work, plumbing, drainage, ventilation, building modifications or additional site works remain the responsibility of the customer unless specifically included in writing.

9. Returns & Refunds

Returns, refunds and warranty claims are governed by our Refund & Returns Policy and the Australian Consumer Law.

Nothing in these Terms & Conditions limits or excludes your rights under the Australian Consumer Law.

10. Warranty

Many products sold by Ice Machines Brisbane are covered by manufacturer warranties.

Warranty periods, coverage and conditions vary depending on the manufacturer and product.

Warranty claims may require:

  • Proof of purchase
  • Product model and serial number
  • Troubleshooting information
  • Photographs or videos of the issue
  • Inspection by the manufacturer or an authorised service agent

Warranty does not generally cover damage resulting from:

  • Misuse
  • Incorrect installation
  • Abuse
  • Neglect
  • Accidental damage
  • Unauthorised modifications
  • Failure to maintain equipment in accordance with the manufacturer's instructions
  • Removal or alteration of product identification labels or serial numbers

For warranty assistance, please contact our team before returning any products.

11. Limitation of Liability

To the maximum extent permitted by law, Ice Machines Brisbane is not liable for:

  • Indirect or consequential loss
  • Loss of profits
  • Business interruption
  • Delays caused by manufacturers, suppliers or freight providers

Where liability cannot be excluded by law, our liability is limited to:

  • Repair
  • Replacement
  • Refund

as permitted under the Australian Consumer Law.

12. Intellectual Property

All content on this website, including:

  • Text
  • Graphics
  • Logos
  • Branding
  • Product descriptions
  • Images
  • Website design

remains the property of Ice Machines Brisbane or the respective manufacturers and suppliers unless otherwise stated.

No content may be copied, reproduced or distributed without prior written permission.

13. Privacy

Your personal information is collected, stored and handled in accordance with our Privacy Policy.

We collect information necessary to:

  • Process orders
  • Provide customer support
  • Improve our website and services
  • Communicate with customers
  • Meet our legal obligations

14. Third-Party Links

This website may contain links to third-party websites.

Ice Machines Brisbane is not responsible for the content, privacy practices or policies of external websites.

15. Changes to These Terms

We reserve the right to amend these Terms & Conditions at any time without prior notice.

Any changes become effective immediately upon publication on this website.

16. Governing Law

These Terms & Conditions are governed by the laws of Queensland, Australia.

Any disputes arising from the use of this website or the purchase of products will be subject to the exclusive jurisdiction of the courts of Queensland.

17. Contact Us

If you have any questions regarding these Terms & Conditions, warranty claims or product enquiries, please contact us.

Ice Machines Brisbane

Email: info@procook.com.au

Phone: +61 7 3868 4964

Address:
12/43 Links Avenue North
Eagle Farm QLD 4009
Australia