Shipping policy

Ice Machines Brisbane – Shipping & Delivery Policy

At Ice Machines Brisbane, we supply commercial ice machines, ice storage bins, ice and water dispensers, water filtration systems, accessories and spare parts Australia-wide.

We work with a network of trusted freight providers and suppliers to deliver products safely and efficiently to businesses and residential customers across Australia.

Australia-Wide Shipping

Ice Machines Brisbane ships to all Australian states and territories, including:

  • Queensland
  • New South Wales
  • Victoria
  • South Australia
  • Western Australia
  • Tasmania
  • Northern Territory
  • Regional and remote locations

Shipping costs are calculated at checkout where applicable or quoted separately for large, heavy or commercial equipment.

Order Processing

Orders are generally processed within 1–3 business days, subject to:

  • Stock availability
  • Supplier availability
  • Payment confirmation
  • Order verification

Some commercial ice machines, special-order products and supplier-direct items may require longer lead times.

If there is a significant delay, we will contact you as soon as possible with an updated delivery estimate.

Delivery Timeframes

Estimated delivery times vary depending on your location, product availability and freight provider.

Typical delivery estimates are:

  • Metro Areas: 2–7 business days
  • Regional Areas: 3–10 business days
  • Remote Areas: Delivery times vary depending on location

Delivery timeframes are estimates only and cannot be guaranteed.

Delays may occur due to:

  • Freight network congestion
  • Supplier delays
  • Weather events
  • Public holidays
  • Circumstances beyond our reasonable control

Commercial Equipment Deliveries

Commercial ice machines and larger equipment may be delivered via:

  • Courier
  • Road freight
  • Pallet freight
  • Specialised transport providers

To ensure a smooth delivery, customers should:

  • Ensure suitable delivery access is available.
  • Arrange for someone to receive the delivery where required.
  • Advise us of any site restrictions or special delivery requirements before dispatch.

Additional freight charges may apply for:

  • Tail lift delivery
  • Residential deliveries requiring specialised equipment
  • Limited access sites
  • Redelivery following failed delivery attempts
  • Special freight or handling requirements

Authority to Leave

Where appropriate and unless otherwise requested, freight providers may leave deliveries in a safe location at their discretion.

Once a delivery has been completed and confirmed by the freight carrier, responsibility for the goods passes to the customer, unless otherwise required under the Australian Consumer Law.

Damaged Deliveries

Please inspect your order as soon as it is received.

If your goods arrive damaged:

  • Note any visible damage with the freight driver where possible.
  • Take clear photographs of the product, packaging and any damage.
  • Contact Ice Machines Brisbane within 48 hours of delivery.

Claims reported after this period may affect our ability to lodge a successful freight claim.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information.

Ice Machines Brisbane is not responsible for delays or additional freight costs resulting from:

  • Incorrect delivery addresses
  • Incomplete delivery information
  • Failed delivery attempts
  • Requests to redirect goods after dispatch

Supplier Direct & Special-Order Products

Some products may be shipped directly from our Australian suppliers or distribution warehouses.

Special-order products and commercial equipment may have extended lead times depending on manufacturer availability.

Where possible, estimated lead times will be provided before or after your order is confirmed.

Installation

Delivery does not include installation, commissioning or plumbing services unless specifically stated in writing.

If installation assistance is required, please contact our team to discuss available options.

Tracking Your Order

Tracking details will be provided where available once your order has been dispatched.

Please note that some freight providers, particularly for pallet freight or specialised transport, may not offer real-time tracking updates.

Contact Us

If you have any questions about shipping, freight or delivery, please contact our team.

Ice Machines Brisbane

Email: info@procook.com.au

Phone: +61 7 3868 4964

Address:
12/43 Links Avenue North
Eagle Farm QLD 4009
Australia